Charter

A) Telephone:

Your telephone calls will always be politely answered in person using the full Chem-Dry Universal name.

B) Quotation and invoice:

You will receive an over the telephone quotation or a free no obligation written quotation if you require us to visit.  Upon completion of works the technician will leave you a receipt and an invoice will be forwarded to you in the post.

When the work has been completed you will be asked to initial all tasks undertaken by the technician stating that you are satisfied with the standard of the work carried out.

C) All services offered:

When you call for a quotation you will be made aware of all the Chem-Dry services available to you.

D) Completion of clean:

Every effort will be made to complete your cleaning within 5 working days of you accepting the quotation unless you prefer otherwise.

E) Dress standards:

You will be impressed by the neat, professional and clean appearance of all Chem-Dry employees and representatives.

F) Vehicles and equipment:

All Chem-Dry vehicles will be in a good, clean condition inside and outside and all vans will carry the Chem-Dry logo.

G) Inspection:

A pre-test and full inspection will be carried out on all items you would like cleaned and the results recorded on your quotation sheet.

H) Follow up:

Your comments are important to us so you will be left with a questionnaire to comment on the quality of the services provided to you from Chem-Dry Universal together with a pre-paid envelope for its return.

I) Promotional items and secondary quotations:

Each technician carries the full range of products that you can buy from us.  Also after every job you will be offered a courtesy quotation for any future additional cleaning services.

J) Guarantee:

'If you are not completely satisfied with our service we will put it right or refund your money'. Provided you have called our Office to log your dissatisfaction within 5 working days of the clean we will do our utmost to put it right.